frequently asked questions
What areas do you serve?
Direct occupational therapy services are currently available in the states of Kentucky and Tennessee. However, parent coaching and consultation services are available in other states.
Will my child qualify for services?
In order to determine if a child qualifies for occupational therapy services, an occupational therapy evaluation will need to be completed. While some children may not medically qualify for direct occupational therapy services, our parent coaching and consultation services offer parents an alternative for getting the advice and support that they seek.
How much does this cost?
The cost of our services vary depending upon type. Request our Service Costs and Rates packet here.
What insurances are you in network with?
We are currently in network with Medicaid of KY and Medicaid of TN. Keep an eye out as our list continues to grow!
I don't see my insurance listed. Now what?
There’s an app for that! We use Reimbursify to make filing for out-of-network reimbursement easy for the families that we work with - we’re talking in about a minute.
How do I know if one of these services is right for us?
Let's find out! First, we encourage you to take a look at our services and get an idea of what it is that we offer. If you still have questions in regards to what might be best for your family, you are always welcome to touch base with us.
What is the difference between coaching and consulting?
We love this question! Parent coaching is a widely emphasized concept in the field of pediatric OT, and for good reason. It allows collaborative problem-solving, involvement of the parent and family during goal-setting, and equips the caregiver with confidence and knowledge. The American Academy of Pediatrics (AAP) has also deemed it a best-practice method. Because of this, we offer two different ways that parents can receive additional support:
Caregiver coaching is performed on an on-going basis with frequent check-ins. Parents of the children that are seen for OT services will complete a caregiver coaching session once every 6 weeks to encourage carry-over and progression.
Consulting services are performed on a one-time or as-needed basis. Because coaching and consulting services are not covered by insurance, consulting offers an economical option that can meet the needs of the child and family, while respecting that finances may play a factor.
Our goal is that every child and family we come into contact with receives the support that they need. We also offer reduced consultation rates for educators, daycare providers and teachers to encourage inclusivity and caregiver education for a more positive and productive school experience.
Online therapy? Does that even work?
While teletherapy is a relatively recent and growing platform for the delivery of occupational therapy services, there are encouraging studies that back the use of telehealth in OT, based both on outcomes and on parent satisfaction. However, not every child and family will be a good fit for teletherapy. If you're curious on whether or not teletherapy services may work for you, touch base with us.
Know your rights by reviewing the resources below. Still have questions after making your way through this page? We welcome you to reach out to us via our contact form and we'll be in touch shortly.
Uninsured, out-of-network, or self-paying clients have a right to receive a good faith estimate of expected charges under the No Surprises Act
Good Faith Estimate
Notice of Nondiscrimination Section 1557 makes it unlawful for any health care provider that receives funding from the Federal government to refuse to treat an individual – or to otherwise discriminate against the individual – based on race, color, national origin, sex, age or disability.
Notice of Nondiscrimination
The Privacy Rule, a Federal law, gives you rights over your health information and sets rules and limits on who can look at and receive your health information.